Privacy Policy

At Casilando Casino, we deeply value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we are dedicated to handling your information securely, responsibly, and with respect. This Privacy Policy explains the methods we use to collect, utilize, and protect your data, ensuring transparency and trust. We encourage you to read this policy thoroughly to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling and data-protection regulations, including the processing of players’ personal data. Such processing is essential for providing access to games and associated services.

Casilando Casino operates under a licensed operator in the relevant jurisdictions where our services are offered and complies with the requirements of the applicable regulators. Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend periodic reviews to stay informed. Your continued use of Casilando Casino’s services implies agreement with any changes.

Collection of Information

We collect a variety of personal information through our website and apps, which may include:

  • Registration and Communication Data: Information provided during account setup or subsequent communication, such as names, dates of birth, addresses, contact details, and identification documents.
  • Interaction Records: Logs of communications via email, live chat, or other channels.
  • Transaction and Usage Data: Records of deposits, withdrawals, bets, bonuses, device/IP information, and website/app activity.
  • Compliance Documentation: Documents required for identity verification, affordability/source-of-funds checks, and adherence to regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

  • Processing transactions and managing bets.
  • Delivering the services and support you request.
  • Performing verification (KYC), affordability, and compliance checks (including AML/CTF).
  • Sending promotional content, subject to your explicit consent.
  • Ensuring legal compliance with applicable regulations.
  • Monitoring and preventing fraudulent or illegal activities.
  • Conducting research and analyzing data to improve our services and user experience.

Marketing Communications

If you provide consent, we may use your data to send you promotional content regarding Casilando Casino’s products and services. You can opt out of receiving these communications at any time via your account settings or by contacting customer support. Opting out will not affect service-related or security notifications.

Disclosure of Information

Your personal data is never sold or rented. However, it may be shared under strict confidentiality and security safeguards:

  • Within Our Group: To facilitate seamless service delivery and centralized compliance functions.
  • With Trusted Partners: For operational processing and to meet regulatory requirements (e.g., identity verification, fraud prevention).
  • With Third-Party Providers: For services such as payment processing, data verification, cloud hosting, and analytics.
  • With Regulators/Authorities: Where required by law or to protect our rights and the safety of customers.

Data Security and Retention

Casilando Casino employs robust technical and organizational security measures to protect your personal data, adhering to applicable legal standards. Your data will be retained only as long as necessary for the purposes described and to fulfill regulatory requirements, including a minimum of five (5) years following account closure, as mandated by anti-money laundering laws (or longer where legally required).

Cookies and Tracking

To enhance your experience, Casilando Casino uses cookies and similar tracking technologies. These tools allow us to maintain sessions, analyze site/app usage, improve functionality, and support marketing efforts. You can manage your cookie preferences through your browser or device settings; however, restricting cookies may impact certain features or performance.

Your Rights and Contact Information

Subject to applicable law (e.g., GDPR/UK GDPR), you have the right to access, correct, or request the deletion of your personal data; to object to or restrict certain processing; to withdraw consent (where processing is based on consent); and to request data portability. You may also lodge a complaint with your local data-protection authority.

If you have concerns or requests, please contact our Data Protection Officer (DPO) via email. We may request additional information to verify your identity before acting on your request.

This Privacy Policy underscores our commitment to protecting your privacy while ensuring a secure, compliant, and enjoyable gaming environment. If you have any questions or need assistance regarding your personal data, please reach out to us.